Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system products and services including revenue management, product and order management, and customer care management to telecom, utilities, and... cable/satellite/broadband service providers. Convergys has approximately 70,000 employees in 68 customer contact centers and other facilities in the India , the Philippines , Vietnam, Indonesia, United States, Canada, Costa Rica, South America, Europe, the Middle East, Africa, and Asia. In the western United States, Convergys uses a business model that offers entry-level customer-service work at pay not much above minimum wage, geared toward students and other beginning-level workers.
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| NYSE symbol: | CVG |
| Headquarters: | Cincinnati, Ohio |
| Annual revenue: | $2,785,800,000 |
| Net income: | $-92,900,000 |
| Operating income: | $-191,300,000 |
| Market cap: | $2,200,000,000 |
| Employees: | 70,000 |
| Industries: | Management consulting, Computer Integrated Systems Design, Customer Relationship Management |