Award-wining researcher and consultant Allen I. Kraut brings together many of the best practitioners in the business in this wide-ranging "report from the field" on how surveys are used in leading organizations and how the tools are likely to be used in the future. Highly experienced and well-known contributors from Allstate Insurance, Delta Consulting, Ford, IBM, the U.S. Office of Personnel Management, W. W. Burke Associates, and other top firms examine critical elements common to the survey process as well as special topics, with emphasis on actual practice in real organizations. Seasoned practitioners give guidelines on everything from setting expectations and reporting results to top management to such special applications of opinion research as conducting surveys of international employees and linking survey results to business performance. No other book approaches this collection's range and specificity, or its emphasis on actual practice in organizations. Organizational Surveys is an indispensable t